WM FREE shipping on orders over RM120.00
Payment and Shipping Policy

Payment Policy


Kaen.co offers various kind of Payment Methods as shown below:-


1. Online Banking (Via SenangPay & Billplz)

2. Credit Card (Via SenangPay & Billplz/Paypal)

3. Touch n Go eWallet

4. Hoolah (0% Installment 3x)

5. Boost eWallet

Once you have confirm the order, you will be directed to your bank account/desired payment method.

 

Shipping Policy

All orders are processed within 1 to 2 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped. 


Local delivery

Free local delivery is available for orders over RM120 within Peninsular Malaysia (RM250 for SS). For orders under RM120, we charge RM8 for local delivery. Weight based shipping is applicable for SS.

 

In-store pickup

You can skip the shipping fees with free store pickup at Kaen.co Mini Store. After placing your order and selecting store pickup at checkout, your order will be prepared and ready for pick up within 1 to 2 business days. We will send you an email when your order is ready along with instructions. 

Our in-store pickup hours are 9.00AM-5.00PM on weekdays. Please have your order confirmation email with you when you come.

 

International Shipping

We offer international shipping to the following countries: Singapore and Brunei

For other countries, please kindly contact our Customer Service at +6011-63136269

Your order may be subject to import duties and taxes (including VAT), which are incurred once a shipment reaches your destination country. Kaen.co is not responsible for these charges if they are applied and are your responsibility as the customer.

 

How do I check the status of my order?

When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available. 

If you haven’t received your order within 7 days of receiving your shipping confirmation email, please contact us at hellokaen.co@email.com / +6011-63136269 with your name and order number, and we will look into it for you.

 

If you have any further questions, please don't hesitate to contact us.