Please read before buying
Thank you for your interest in our product. Please note that this item has random defects, which may include issues such as sizing problem, stains and others. Items with defects cannot be returned or exchanged, and the purchase is at your own risk. The item will be received as-is with random defects.
We appreciate your understanding and thank you for your support. If you have any questions, kindly contact us.
All orders are processed within 1 to 2 business days (excluding weekends and holidays) after receiving your payment. You will receive another notification when your order has been shipped.
In-store pickup
You can skip the shipping fees with free store pickup at Kaen.co HQ @ Elmina East. After placing your order and selecting store pickup at checkout, your order will be prepared and ready for pick up within 1 to 2 business days. Please have your order confirmation email with you when you come.
Cancellation Policy
- At Kaen.co, we strive to provide the best customer experience. Please note that cancellation requests are subject to Kaen.co's sole discretion, and we may not always be able to accommodate them.
- If you wish to cancel an order or request a cancellation, please contact our Customer Service as soon as possible. We will review your request and assess its feasibility based on various factors, including the order status, processing stage, and product availability.
- However, we STRICTLY do not provide refunds. Customer may only request to exchange items with the same or lower values.
- Please understand that once an order has entered the processing or shipping stage, cancellation may not be possible.
- Kaen.co reserves the right to refuse or accept a cancellation request based on our assessment and operational considerations. We appreciate your understanding and cooperation in this matter.